Symptoms
If you notice one or more of these symptoms, this page is for you:
- The stove top cover glass is broken
- The transparent oven door glass is broken or cracked
- The ceramic or induction hob glass is broken
- Cracks in the glass without a full break
The most common causes
1
A heavy object falling
A pot or heavy object dropped onto the glass.
2
Sudden temperature changes
For example, cold water on hot glass.
3
Cleaning with harsh chemicals
Harsh chemicals weaken the glass over time.
4
Incorrect installation
Improperly fitted glass is subjected to uneven stress.
Solutions
Caution!
Do not handle broken glass yourself
- 1Do not try to remove the broken glass by hand
- 2If you must, wear thick gloves
- 3The glass is sealed in place and needs specialist removal
- 4Call a technician for the replacement
The fix = glass replacement
- Safe removal of the broken glass
- Fitting genuine replacement glass per brand
- We stock replacement glass for, Glem Gas, and most brands
When to call a technician
- Immediately if the glass is broken (a safety hazard)
- If there are cracks (they can become a full break)
- If you need genuine replacement glass
We stock genuine replacement glass for: (most requested), Glem Gas, and most Italian and Egyptian brands.
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Quick diagnosis for Broken glass
Use this table to identify the closest cause before calling. If gas smell is involved, treat it as an emergency.
Symptom
Likely cause
Best action
The stove top cover glass is broken
A heavy object falling
Safe removal of the broken glass
The transparent oven door glass is broken or cracked
Sudden temperature changes
Fitting genuine replacement glass per brand
The ceramic or induction hob glass is broken
Cleaning with harsh chemicals
We stock replacement glass for, Glem Gas, and most brands
Cracks in the glass without a full break
Incorrect installation
Do not handle broken glass yourself
Main service related to this fault
Stove repairRelated faults that may be the cause
Frequently asked about Broken glass
Is glass available for the four specialist brands?
For common brands it is in stock; we import it for rare ones (3-7 days).
When will the technician arrive?
within 24 hours in Cairo and Giza.
Is there a warranty?
Yes — a written warranty on glass and fitting.